RECEPTIONIST

KEY RESPONSIBILITIES: Welcome and receive guests, clients, and visitors in a friendly and professional manner. Answer, screen, and direct incoming calls and enquiries. Attend to visitors and provide accurate information about the organization’s services. Manage appointments, bookings, and meeting schedules. Receive and respond to emails, messages, and other correspondence. Maintain accurate visitor, appointment, and reception records. Receive and distribute mails, parcels, and official documents. Handle basic administrative and clerical duties, including filing and data entry. Maintain a clean, organized, and welcoming reception area. Direct visitors to the appropriate departments or staff members. Handle customer complaints and enquiries professionally and escalate issues when necessary.