RECEPTIONIST ( FRONT DESK OFFICER 2)

KEY RESPONSIBILITIES: Welcome and receive visitors, clients, and guests in a friendly and professional manner. Answer, screen, and direct incoming phone calls and inquiries. Manage the reception area and maintain a neat, organized, and welcoming environment. Receive and respond to emails, messages, and other correspondence. Schedule appointments, meetings, and bookings as required. Direct visitors to the appropriate departments, offices, or staff members. Maintain accurate records of visitors, appointments, and daily activities. Handle incoming and outgoing mail, parcels, and official documents. Provide accurate information about the organization’s services, policies, and procedures. Assist with basic administrative and clerical duties. Manage office supplies and notify management when replenishment is required. Handle customer complaints and inquiries professionally, escalating complex issues when necessary. Maintain confidentiality of organizational and client information. Support staff and management with administrative tasks when required. Monitor access to the premises and follow visitor and security procedures.